Privacy Policy
What a Caller May Share
A person who calls about a water heater flood may give a name, a phone number, a property address and a description of the damage. Callers should share only what the cleanup needs.
Phone Records
Phone systems can log the number a call came from, the time of the call and its length. A caller may ask whether a call is recorded before giving personal details. Any recording notice or consent rule follows the law that applies to the call.
Visit Data
A web host can keep basic visit data, such as an IP address, the browser type and the pages opened. Browsers let a visitor delete or block cookies. Which records exist depends on the tools running at the time of the visit.
How Details Are Used
Details a caller shares are used to answer the call, to pass the job to a restoration company and to keep the phone and web systems running. A restoration company receives the property and contact details it needs to reach the caller. Law may also require disclosure in some cases.
How Long Records Stay
How long a record stays depends on why it exists and what recordkeeping law requires. No single retention period fits every record. A person can ask what is still held about a call.
Privacy Rights
Privacy law in some states gives residents the right to see, fix or delete personal information. A privacy question can be raised by calling (888) 471-9821. The caller may need to prove who they are before a record is changed.
Sensitive Data and Changes
Callers should not read out passwords, card numbers or bank details while describing a flood. Children should not call without an adult. This policy can change as practices and laws change, and the current text is the version posted on this page.